1. Check signal level at pedestal; signal on any HD channel should be -7 or more.
2. Make sure customer is hooked to the Internet port on the pedestal or the signal will be blocked.
3. Make sure modem is not running through a port on the outside of the RV as this could block a clear signal.
4. If this is good, please submit a help desk ticket at https://digitalwayservices.freshdesk.com/support/tickets/new